Refund and Return Policy
This Refund and Return Policy explains the process, conditions, and guidelines for returns, replacements, and refunds for products purchased from Adivasi Originals. We want every customer to have a smooth and transparent experience.
Eligibility for Return
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You can request a return if you receive a damaged product, a defective product, or the wrong product.
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The product must be unused and in the same condition as received.
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The product must be returned with original packaging, labels, and proof of purchase.
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You must raise the return request within three days of delivery.
Non Returnable Products
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Used or opened products
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Products damaged due to customer handling
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Products without original packaging
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Personal care items that cannot be accepted for hygiene reasons unless they arrived damaged or defective
Return Process
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Contact our customer support through email or phone with your order number, clear photos of the product, and a short explanation of the issue.
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Our team will review your request.
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If approved, the product will be picked up by our courier partner.
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After receiving and checking the product, we will confirm the status of your return.
Refund Process
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Refunds will be issued to the same payment method used during purchase.
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Refunds will be processed only after the returned product passes quality inspection.
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Refund time may vary based on your bank processing time.
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In case of rejected returns, the product will be sent back to you.
Replacement Policy
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You can request a replacement if the product received is damaged, defective, or incorrect.
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Replacement depends on stock availability.
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If a replacement is not available, a refund will be provided.
Order Cancellation
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You may cancel your order before it is shipped.
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Orders that are already shipped cannot be cancelled.
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In case of cancellation before shipping, the full refund will be issued.
Shipping Costs for Returns
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If the return is due to damage, defect, or wrong product, Adivasi Originals will bear the shipping cost.
Important Notes
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All return and refund decisions are based on final review by our support team.
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Adivasi Originals has the right to update this policy at any time.
Contact Us
If you have any questions about this Refund and Return Policy, you can contact us at:
Address : Nellur Pala, Hunsur Taluk, Mysore District, Karnataka-571105