Refund and Return Policy
This Refund and Return Policy explains the process, conditions, and guidelines for returns, replacements, and refunds for adivasi hair oil purchased from Adivasi Originals. We want every customer to have a smooth and transparent experience.
Return Window
- You can raise a return request within 7 days of delivery. ( Return Window 7 Days )
Eligibility for Return
- You can request a return if you receive a damaged product, a defective product, or the wrong product.
- You can also request a return for personal reasons (e.g., you no longer want the product), even if the product is not damaged and is in proper, unused condition, subject to the return process below.
- The product must be unused and in the same condition as received.
- The product must be returned with original packaging, labels, and proof of purchase.
- You must raise the return request within 7 days of delivery. ( Return Window 7 Days )
Non Returnable Products
- Used or opened products
- Products damaged due to customer handling
- Products without original packaging
- Personal care items that cannot be accepted for hygiene reasons unless they arrived damaged or defective
Return Process
Return due to damaged, defective, or wrong product received
- Contact our customer support through email at contact@adivasioriginals.com or phone with your order number, clear photos of the product, and a short explanation of the issue.
- Our team will review your request and initiate the return from our side.
- A new product will be shipped, or a full refund will be issued, within 2–3 days of approval.
- Adivasi Originals bears the full return courier cost in this case.
Return due to personal reasons / customer not wanting the product (product undamaged)
- Contact our customer support at contact@adivasioriginals.com with your order number and reason for return.
- You must ship the product back to our courier address at your own cost: Nellur Pala, Hunsur Taluk, Mysore District, Karnataka-571105, +91 78995 62962.
- After shipping the product back, you must share the return courier slip / tracking details with us at contact@adivasioriginals.com or phone.
- Once we receive the product, our team will inspect it.
- If the product is found to be in proper, unused condition, we will refund the full amount paid for the product.
- Return courier charges must be borne by the customer.
Refund Process
- Refunds will be issued to the same payment method used during purchase.
- Refunds will be processed within 2–3 business days of the returned product passing quality inspection, subject to additional bank processing time on your bank’s end.
- In case of rejected returns, the product will be sent back to you.
Replacement Policy
- You can request a replacement if the product received is damaged, defective, or incorrect.
- Replacement depends on stock availability.
- If a replacement is not available, a refund will be provided.
Order Cancellation
- You may cancel your order before it is shipped.
- Orders that are already shipped cannot be cancelled.
- In case of cancellation before shipping, the full refund will be issued.
Shipping Costs for Returns
- Damaged, defective, or wrong product: Adivasi Originals bears the full return shipping cost.
- Personal reasons (buyer’s remorse): Customer bears the return courier cost. No deduction is made from the refund — the full product amount is refunded.
Important Notes
- All return and refund decisions are based on final review by our support team.
- Adivasi Originals has the right to update this policy at any time.
Contact Us
If you have any questions about this Refund and Return Policy, you can contact us at:
+91 78995 62962
+91 78997 26762
contact@adivasioriginals.com
help@adivasioriginals.com
Address: Nellur Pala, Hunsur Taluk, Mysore District, Karnataka-571105